Shipping & Delivery Policy

Effective Date: 17th July 2026
Last Updated: 17th July 2026

At Access Embroidery, we are committed to delivering your custom embroidered apparel and branded products safely and efficiently. This Shipping & Delivery Policy outlines how we process, dispatch, and deliver orders across Australia.

1. Order Processing

All orders are processed after:

  • Quote acceptance
  • Artwork approval (where applicable)
  • Confirmation of garment selection
  • Receipt of any required payment or deposit

Production begins only after all order details have been confirmed.

2. Production Time

As most of our products are custom embroidered, production times vary depending on:

  • Order quantity
  • Product availability
  • Embroidery complexity
  • Artwork approval
  • Seasonal demand

Estimated production time will be provided during the quotation process.

Please note that production time is separate from shipping time.

3. Shipping Within Australia

Access Embroidery delivers custom apparel and promotional products throughout Australia using trusted courier and freight partners.

Delivery is available to:

  • Metropolitan areas
  • Regional locations
  • Remote areas (where services are available)

Delivery charges will be confirmed when your quotation is prepared.

4. Delivery Timeframes

Estimated delivery times begin once your order has been completed and dispatched.

Delivery times may vary depending on:

  • Delivery location
  • Courier schedules
  • Public holidays
  • Weather conditions
  • Peak seasonal periods

While we aim to meet estimated delivery dates, they are provided as a guide only and cannot be guaranteed.

5. Shipping Costs

Shipping charges are calculated based on factors including:

  • Delivery location
  • Parcel size and weight
  • Number of cartons
  • Freight service required

Shipping costs will be included in your quotation or confirmed before your order is finalised.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please ensure the following details are correct:

  • Business or recipient name
  • Delivery address
  • Contact phone number
  • Any special delivery instructions

Access Embroidery is not responsible for delays or additional charges resulting from incorrect delivery information supplied by the customer.

7. Order Tracking

Where available, shipment tracking details will be provided after your order has been dispatched.

Tracking information allows customers to monitor the progress of their delivery directly with the courier.

8. Delivery Delays

Although every effort is made to dispatch and deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Courier network delays
  • Severe weather conditions
  • Public holidays
  • Transport disruptions
  • Supplier delays
  • High seasonal demand

Access Embroidery will keep customers informed where significant delays are known.

9. Inspection of Delivered Goods

Customers should inspect all products promptly upon delivery.

If you believe your order has:

  • Arrived damaged
  • Been supplied incorrectly
  • Is incomplete

Please contact us as soon as possible so we can investigate and assist.

10. Lost or Damaged Shipments

If a shipment is lost or damaged during transit, please notify Access Embroidery promptly.

We will work with the courier to investigate the issue and determine the appropriate resolution.

Customers may be asked to provide photographs or other supporting information where necessary.

11. Split Deliveries

Where required, Access Embroidery may dispatch an order in multiple shipments due to:

  • Product availability
  • Supplier deliveries
  • Production scheduling
  • Large order volumes

Customers will be advised if a split delivery is necessary.

12. Order Collection

If local collection is available, customers will be notified once their order is ready.

Orders should be collected within a reasonable timeframe unless alternative arrangements have been made.

13. Delivery Responsibility

Risk in the goods transfers to the customer once the order has been delivered to the nominated delivery address or collected by the customer.

If delivery is authorised to be left unattended, Access Embroidery is not responsible for loss, theft, or damage after delivery has been completed.

14. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, courier services, or legal requirements.

The latest version will always be published on this page.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Access Embroidery

Address: Unit 7, 15 Howleys Road, Notting Hill VIC 3168, Australia
Phone: 0 3 9415 1111
Email: info@accessembroidery.au