Payment Policy
Effective Date: 17th July 2026
Last Updated: 17th July 2026
At Access Embroidery, we aim to provide a transparent and straightforward payment process for all custom embroidery and branded apparel orders. This Payment Policy outlines the terms relating to quotations, deposits, payments, and invoices.
1. Quotations
All quotations provided by Access Embroidery are:
- Based on the information supplied at the time of enquiry.
- Subject to product availability.
- Inclusive or exclusive of GST as specified in the quotation.
- Valid for the period stated on the quotation.
Any changes to product selection, artwork, quantities, or order specifications may result in a revised quotation.
2. Order Confirmation
An order is considered confirmed once:
- The quotation has been accepted.
- Artwork has been approved (where applicable).
- Any required deposit or full payment has been received.
- Access Embroidery confirms the order for production.
Production will not commence until all required approvals and payment conditions have been met.
3. Payment Terms
Payment terms may vary depending on the type and size of the order.
Depending on the project, we may require:
- Full payment before production.
- A deposit before production, with the remaining balance payable before dispatch.
- Approved trading account terms for eligible business customers.
Specific payment terms will be outlined in your quotation or invoice.
4. Accepted Payment Methods
We accept a range of payment methods, including:
- Electronic Funds Transfer (EFT)
- Bank Transfer
- Credit or Debit Card (where available)
- Other approved payment methods as advised during the ordering process
Payment instructions will be provided on your invoice.
5. Deposits
For custom embroidery and bulk orders, a deposit may be required before:
- Garments are ordered.
- Artwork is digitised.
- Production begins.
Deposits confirm your acceptance of the quotation and allow us to commence work on your order.
6. Outstanding Payments
Any outstanding balance must be paid in accordance with the payment terms specified on your invoice.
Orders may not be dispatched or made available for collection until all outstanding amounts have been received, unless otherwise agreed in writing.
7. Pricing
All prices are quoted in Australian Dollars (AUD).
Where applicable, Goods and Services Tax (GST) will be included or clearly identified in the quotation or invoice.
Prices are subject to change prior to order confirmation.
8. Changes to Orders
If changes are requested after an order has been confirmed, additional charges may apply.
Examples include:
- Artwork revisions
- Garment changes
- Quantity changes
- Additional embroidery
- Rush production requests
Any additional costs will be communicated before proceeding.
9. Late Payments
Where payment is not received within the agreed timeframe, Access Embroidery reserves the right to:
- Delay production.
- Delay dispatch of completed orders.
- Suspend further work on the project until payment has been received.
10. Cancellations & Refunds
Payment refunds and order cancellations are handled in accordance with our Returns, Refunds & Cancellation Policy.
Where production has already commenced, including artwork preparation or embroidery digitising, charges may apply for work completed.
11. Invoice Accuracy
Customers should review all quotations and invoices carefully.
If you believe an invoice contains an error, please contact us promptly so the matter can be reviewed before payment is made.
12. Changes to This Policy
Access Embroidery may update this Payment Policy from time to time to reflect changes to our business operations or payment procedures.
The latest version will always be available on this page.
13. Contact Us
If you have any questions regarding this Payment Policy or your invoice, please contact us.
Access Embroidery
Address: Unit 7, 15 Howleys Road, Notting Hill VIC 3168, Australia
Phone: 0 3 9415 1111
Email: info@accessembroidery.au